Refunds & Returns Policy

Please note that by placing an order with Petals & Leaves, you agree to the following terms:

All Sales Are Final

As flowers are a perishable product, all sales are considered final. We do not accept cancellations or issue refunds once an order has begun processing.

Returns & Exchanges

Returns or exchanges are only accepted under the following circumstances:

• Quality-based issues only: Returns and exchanges are only accepted for quality-related issues. Preferences related to style, color, or flower selection do not qualify.
• Damaged or faulty items: If an item arrives damaged or its quality has been affected during delivery, we are happy to replace it.
• Reporting window:
  • Faulty or damaged items must be reported within 1 hour of receipt for an exchange.
  • If contacting us after hours, please leave a message or email with your name, phone number, and best time to reach you. We will respond the next business day.

As our products are perishable, we do not offer refunds. If an issue cannot be resolved with a replacement, an in-store credit may be offered at our discretion.

Care Responsibility

• Once the flowers are delivered, it becomes the recipient’s responsibility to care for the arrangement properly.
• This includes re-cutting stems, placing them in water, and general upkeep.
• Petals & Leaves is not responsible for the lifespan of neglected arrangements.

Product Substitution Policy

• Due to seasonal availability and limited stock, some blooms may be substituted with similar flowers that reflect the same “look and feel.”
• We will always do our best to match the advertised arrangement.
• If you require a specific flower or item, please call us directly before placing your order to confirm availability.

Delivery Policy

• Delivery times shown at checkout are general estimates. If you require a specific time window, please contact our team directly to try and arrange it.
• Delivery times may vary during peak seasons and special occasions such as Valentine’s Day and Mother’s Day due to high demand.
• Door delivery is the customer’s responsibility. Once the item is delivered, we are no longer responsible for its condition.
• It is your responsibility, as the sender, to ensure that the recipient will be at the delivery location at the specified date and time.

We do not call ahead before delivery in order to preserve the element of surprise. If the recipient is unavailable (e.g., leaves work early or is out of town), this does not qualify for a refund or exchange.

Additional Notes

If no name is provided for the card message, the sender’s name will be added by default.